Medical Records Request

OrthoSC has partnered with Sharecare to fulfill your requests for records.

OrthoSC is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

How can a patient make a request?

To request records and radiology images, please complete the online form below. You will be required to provide a valid email address and a government-issued ID.

When will my online medical record request be ready?

Your records will be ready in 5–10 business days from the receipt of your electronic request.

How do I check the status of my request?

Go to https://recordstatus.sharecare.com

How do I contact Customer Service?

Additional Questions?

Go to https://hds.sharecare.com/customer-service-support

If you are unable to complete the electronic form above, please download and complete the paper form below. The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Please note that the processing of records is faster using the online form above.

Records are usually available within 10 days from the time the request is received. If you are picking up your medical records in person, please be sure to bring a government-issued ID. To arrange for another individual to pick up the documents for you, please indicate that on the authorization form, and ask them to bring their government-issued ID.

Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/Conservatorship.

Authorization for Disclosure of Health Information Form

Mail

  • OrthoSC
  • Attn: Medical Records
  • 210 Village Center Blvd, Suite 200
  • Myrtle Beach, SC 29579

Fax

  • (843) 236-3005
  • Or, an alternative to faxing is using the requestor submission portal

In-Person

  • OrthoSC
  • 210 Village Center Blvd, Suite 200
  • Myrtle Beach, SC 29579

Hours

  • Monday – Thursday: 8:00 a.m. – 5:00 p.m.
  • Friday: 8:00 a.m. – 12:00 p.m.

Fees

There may be a cost associated for records released.

Amendment Requests

Please fill out the amendment request form and send all requests to mramendmentrequests@orthosc.org.

Request for Amendment to Patient Record

For any questions, please call (854) 854-9900.